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The Star Club Privacy – How We Handle Personal Information
The Star Club Privacy and How We Handle Personal Information
The Star Club Privacy approach forms part of our commitment to handling personal information responsibly. Depending on how you interact with us, information collected may include your name, contact details, date of birth, image, recordings, casino play history and financial information. Additional information may also be required where necessary to provide particular services or meet regulatory and security requirements.
We generally collect information directly when you use our products and services, visit our properties or interact with us through relevant business arrangements. Some information may also be collected from third parties where appropriate. When you use digital services, cookies, pixels and similar technologies can collect information about online interactions and device activity.
The Star Club Privacy practices support several operational purposes. Personal information may be used to provide products and services, manage membership, meet legal requirements, administer communications and improve the services we provide. Information can also be used for security, access management and other activities required for the safe operation of our properties.
Security measures at our properties can involve identification documents, CCTV, audio surveillance and, in relevant circumstances, biometric information. Information may be shared with other organisations when necessary for legitimate operational, regulatory, security or service-related purposes. We do not sell personal information to organisations outside The Star.
You can request access to personal information we hold about you and ask for corrections where information is inaccurate or out of date, subject to applicable procedures and exceptions. Identity verification may be required before an access, correction or eligible deletion request is completed. Privacy enquiries and complaints are handled through the processes established for personal information requests.
The Star Club Privacy and the Information We Handle
Frequently Asked Questions
We collect and use information for purposes including providing services, managing membership, meeting regulatory obligations, maintaining security and improving our services. The information required depends on how you interact with us and which services you use.
Yes. You can request access to personal information held about you and seek correction where information is inaccurate or out of date, subject to the applicable process and permitted exceptions. We may require evidence of identity before completing a request.